Customer Service ~ Shift Happens
Good customer service is not about satisfying the customer, it's about wowing the customer. How? Under promise and over deliver.
Every one of us services customers, whether we realise it or not.
This workshop will look at all types of customer and how we can serve them better, exceed expectations, and improve ourselves in the process.
Customer service is an attitude
Not a department
State what customer service means in relation to all your customers
Recognise how your attitude affects customer service
Understand client expectations
Use outstanding customer service to generate return business
Build good will by providing exceptional customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult situations
CAN BE DELIVERED AS
Half-day course (3 hours)
Full-day course (6 hours)
Ongoing coaching (By the hour)
Contact us to discuss which suits you best